Cell phone update...

Ok... this morning I had the "bright idea" that I may have been stiffed on my cell phone... Soon as I woke up enough to make a call, I grabbed my phone & called VZ....

I explained to the lady that I had been given a date of when I would get my Chocolate... & this time I was told only 7 to 10 business days... I, also, informed her that shortly after my hubby had received a confirmation email along with a tracking #... but this time I have not seen anything. (While she had be on hold to look at my account I turned the JunkYard on & searched hubby's email... nope, nothing there!)

She came back & said she found the order but no tracking #... & said she had some case #. She said she was going to put me on a "2 minute hold" while she called Fed-Ex to see if they had a # generated yet.

Well, a couple minutes later I get "Hello, thank you for calling Fed-Ex, how may I help you?" ... I'm like uh... "Hello? Is the Vz lady on here too?" "You're calling Fed-Ex"... I said, I was not really the one calling... but seems I must have been transferred.

I explained to the Fed-Ex agent I was looking for a tracking # for my phone... & so she tried to search for my name & address, but didn't find anything. (Figures!!) "You'll have to call Vz"... "Uh... that's who I had called... I didn't call you!" (Not angrily said... because it wasn't her fault... also, I laughed internally... again... FIGURES!!)

So... I dialed *611 again (Vz customer service) & this nice man Jerome (I think... have it written down in the other room) answered & I explained to him what I was trying to achieve... He asked me a few questions & looked at my account. (Oh... he NEVER put me on hold!!!) And some how we got into talking about how all this started... So, I told him all the way back from how I first went to order the Chocolate & how the guy ordered it on my hubby's phone, instead of mine & how the contract dates for the phones are still messed up &... well, all of it.

This guy was very sympathetic & said... "well, tell you what... I do not see an order... but I do see a case #... but it's for something to do with pix place issue." "Yeah... that was a separate thing I dealt with the other day."

"Well, I do not see an order... so I am going to do this... I am going to ship you out the phone & you will receive it tomorrow sometime by 3:00p.m."

To make a long story short I was on the phone for over of an hour with this guy & he ended up making sure I get the phone at no charge & made sure all the plans & everything stayed the way they should & fixed the dates in their system... this way hubby won't have any problem getting a new phone... when he's ready... HOPEFULLY!!

And he's supposedly given me credit & made very good notes that when I call back to get it activated of the problems before & so on & so on... So, we'll see how it all works out!! :)

I'm remaining guarded but optimistic that this guy has worked it all out!

And I am now can't wait until I get this tomorrow!! Oh, I did receive a tracking # this afternoon! So, now I know it's on it's way!!!!! :) :) :)

Watch out Maegan & PassionWolf... I am going to be a texting you!!! LOL (I just have to remember I have a limit of only 250 messages!!!)

(The picture is off of Google. I do have pictures of the Chocolate & I will post it later along with pictures of the Env2 when I can!!) :)